FAQ
When will my order be confirmed & dispatched?
After placing an order you’ll receive a confirmation email. If you don’t receive an email confirmation, please reach out to us at info@korejewellery.co.uk
Please note that all orders are dependent on availability and approval and we reserve the right to decline any order. Before shipping, payment must be confirmed and the billing address must be verified.
In stock items will be dispatched between 2-3 business days. Faster dispatch may be possible, please email info@korejewellery.co.uk to check before ordering.
How will my order arrive?
Your order will come carefully packaged in a K O R E branded cotton jewellery pouch and gift box. We take pride in using responsibly sourced, sustainable packaging and quality materials throughout. UK deliveries will arrive via Royal Mail. For other locations please refer to our delivery and returns page.
Can I cancel or change my order?
If you need to amend any items in your order, please contact us at info@korejewellery.co.uk
Unfortunately, we cannot cancel or amend the order once an item has been dispatched.
Bespoke or personalised orders cannot be refunded.
My order hasn't arrived, what do I do?
If your delivery is delayed, please reach out to us and we will try to assist you. In stock items are shipped within 2-3 business days of the order being placed. Please allow a further 2-4 days from despatch for your order to arrive.
My item is faulty, what should I do?
We take every care to deliver quality items. In the unlikely event of an item arriving damaged, please contact us within 48 hrs.
All orders are packaged with quality packaging and great care is taken to protect the contents inside, should your item arrive with damage to the packaging resulting in missing parts or damaged goods please provide details and clear photos of the packaging.
We are not liable for any damage incurred during transit.
Can I return my order?
We have a 30 day return policy. Returned items must be in perfect condition, unworn and in their original packaging. Once we receive the item, we will process your refund via the original payment method. The original postage costs will not be refunded.
If you wish to return an item for a refund, please notify us by email and fill in the return form. You have 30 days from the date your order is received to return the goods. The item remains the customer’s responsibility until it is returned to us. We recommend using a tracked delivery service for returns, as we cannot be held responsible for any items lost in transit.
Personalised, bespoke, and customised items are non-returnable.
For hygiene reasons, earrings cannot be returned.
What is K O R E Jewellery made of?
All K O R E designs are made using 92.5% sterling silver. The “925” mark or stamp on sterling silver items indicates that the piece is composed of 92.5% pure silver. This standard ensures that the silver is both durable and valuable.
Hallmarking ensures authenticity, protecting consumers and guaranteeing the quality of the silver.
We always follow the UK hallmarking guidelines, to find out more about the requirements and process please visit our hallmarking information page.
How do I care for my silver jewellery?
To keep your sterling silver jewellery looking its best, it’s important to take proper care of it. Here are some tips to help maintain its shine and prevent tarnishing:
1. Avoid Exposure to Harsh Chemicals
Keep your sterling silver jewellery away from household cleaners, perfumes and lotions, as these can cause tarnishing over time.
2. Store Properly
When not in use, store your sterling silver in a dark, dry place. Ideally in a tarnish resistant cloth or pouch.
All K O R E jewellery orders come with a storage pouch.
3. Protect from Heavy Damage
Remove your jewellery before engaging in activities that may expose it to scratches or heavy damage.
4. Clean Regularly
Your silver jewellery can be cleaned with a good quality silver cleaner. On items without stones a soft bristle toothbrush and mild soapy water can be used.
5. Wear Often
Surprisingly, wearing your sterling silver jewellery regularly can help maintain its shine.